2025 Toyota Highlander for Sale in Harrisburg, PA


2025 Toyota Highlander

Starting at $40,320.00

Please see our incentives page for available current offers

Additional Vehicle Information

  • Features
  • Packages

Features

Features

  • Interior
  • Safety
  • Technology
  • Mechanical
  • Comfort
  • Exterior

Interior

Seatbelts

Emergency locking retractors third row, rear, front
Seatbelt pretensioners front, rear
Seatbelt force limiters front, rear
Seatbelt warning sensor front
Third row seatbelts 3-point
Rear seatbelts 3-point
Front seatbelts 3-point

Seats

Driver seat power adjustments height, 8, reclining
Third row headrests 3, adjustable
Rear headrests 3, adjustable
Passenger seat manual adjustments 4, reclining
Rear seat folding split, flat
Front headrests 2, adjustable
Third row seat type 40-60 split bench
Front seat type bucket
Upholstery cloth
Rear seat type 60-40 split bench
Rear seat manual adjustments reclining
Third row seat folding split, flat
Rear seat sliding

Steering

Steering ratio 14.2

Safety

Safety

Rearview monitor in dash
Cross traffic alert rear
Impact absorbing seats dual front
Pre-collision warning system audible warning, visual warning, pedestrian detection, intersection/junction turn
Lane keeping assist
Traffic sign recognition
Camera system washer rear
Check rear seat reminder
Automatic emergency braking front pedestrian, front, intersection/junction turn
Impact sensor post-collision safety system, door unlock, fuel cut-off, alert system
Child safety door locks
Child seat anchors LATCH system
Safety brake pedal system
Camera system rearview
Blind spot safety sensor/alert
Lane deviation sensors
Crumple zones front, rear

Airbags

Seat cushion airbags passenger front
Airbag deactivation occupant sensing passenger
Side airbags front
Knee airbags driver
Front airbags dual
Side curtain airbags front, third row, rear

Security

Anti-theft system alarm, vehicle immobilizer
Power door locks anti-lockout, auto-locking

Mirrors

Side mirrors integrated turn signals, heated
Side mirror adjustments power, manual folding

Technology

Audio System

Radio voice operated, touch screen display, AM/FM, HD radio
Auxiliary audio input Bluetooth, USB, iPod/iPhone
Internet radio app Gracenote
Antenna type diversity, mast
Total speakers 6
Radio data system
Speed sensitive volume control
Satellite radio SiriusXM

Telematics

Electronic messaging assistance with read function, voice operated
Wi-Fi hotspot
Smart device app function vehicle location, maintenance status, lock operation, horn/light operation, engine start, maintenance scheduling, security event/collision alert
Driver assistance app roadside assistance
Smart device app compatibility Toyota Connected Services
Wireless data link Bluetooth
Hands-free phone call integration voice operated

In Car Entertainment

Connected in-car apps Google POIs, Google search
Infotainment screen size 8 in.
Smartphone integration wireless Apple CarPlay, wireless Android Auto
Infotainment Toyota Audio Multimedia

Instrumentation

Instrument cluster screen size 7 in.
Warnings and reminders lamp failure, low oil pressure, coolant temperature warning, low fuel level, maintenance due
Clock
Gauge tachometer
Digital odometer
External temperature display
Multi-function display
Fuel economy display MPG, range
Trip odometer

Mechanical

Drivetrain

Drive mode selector
Axle ratio 3.33

Engine

Auto start/stop
Battery saver
Battery maintenance-free

Brakes

Rear brake diameter 13.3
Rear brake type disc
Emergency braking preparation
Front brake diameter 13.3
Front brake type ventilated disc
Braking assist
Electronic brakeforce distribution
ABS 4-wheel
Power brakes
Electronic parking brake auto off
Cornering brake control

Suspension

Front suspension classification independent
Rear suspension classification independent
Front struts MacPherson
Rear suspension type multi-link
Rear spring type coil
Front stabilizer bar
Rear stabilizer bar
Front spring type coil
Front suspension type lower control arms
Rear shock type gas
Front shock type gas

Stability and Traction

Stability control
Traction control
Hill holder control
Trailer stability control

Comfort

Convenience Features

Memorized settings liftgate
Center console organizer tray, front console with armrest and storage
Adaptive stop and go cruise control semi-automatic
Autonomous lane guidance lane centering
Power outlet(s) USB front, USB-C front, USB-C rear, two 12V front
Cupholders front, third row, rear
Steering wheel tilt and telescopic
Adaptive cruise control
One-touch windows 4
Reading lights front, rear, third row
Power steering variable/speed-proportional
Easy entry manual rear seat
Cargo area light
Multi-function remote panic alarm, proximity entry system, trunk release
Power windows lockout button
Courtesy lights door
Overhead console front
Steering wheel mounted controls audio, cruise control, phone, multi-function, voice control
Rearview mirror manual day/night
Push-button start
Vanity mirrors dual illuminating
Assist handle rear, front
Conversation mirror
Storage in dash, in floor, front seatback, grocery bag holder, cargo tie-down anchors and hooks, sunglasses holder, door pockets, accessory hook

Air Conditioning

Rear air conditioning automatic climate control, independently controlled
Front air conditioning automatic climate control
Front air conditioning zones dual
Rear air conditioning zones single
Humidity/dewpoint sensors
Air filtration
Rear vents third row

Comfort Features

Shift knob trim leather
Steering wheel trim leather
Door trim simulated alloy
Interior accents metallic-tone
Armrests rear folding, rear center with cupholders
Floor material carpet

Exterior

Lights

Daytime running lights LED
Front fog lights LED
Taillights LED
Headlights auto high beam dimmer, LED, wiper activated, auto delay off, auto on/off
Exterior entry lights approach lamps

Exterior Features

Exhaust hidden
Rear trunk/liftgate liftgate, power operated
Front bumper color body-color
Mirror color body-color
Door handle color body-color
Rear spoiler roofline
Rear spoiler color body-color
Grille color black, silver surround
Rear bumper color body-color
Fender lip moldings black
Window trim chrome
Rocker panel color body-color

Tires and Rims

Spare tire size temporary
Tire type all season
Spare tire mount location underbody
Spare wheel type steel
Tire Pressure Monitoring System
Wheels painted aluminum alloy

Windows

Rear wiper intermittent, auto-on in reverse, with washer
Heated windshield wiper rests
Liftgate window fixed
Window defogger rear
Front wipers variable intermittent
Power windows safety reverse
Rear privacy glass
Solar-tinted glass
Laminated glass acoustic windshield

Packages

3 Packages Available

expand/collapse
Preferred Accessory Package w/Carpet Mats
$463

Includes first, second and third row carpet floor mats, carpet cargo mat, cargo net, and first aid kit with PPE.

expand/collapse
Protection Package #3
$635

Includes body side moldings, door edge guards, rear bumper protector, and alloy wheel locks.

expand/collapse
Preferred Accessory Package w/All-Weather Floor Liners
$463

Includes first, second and third-row all-weather floor mats, cargo liner, first aid kit with PPE, and cargo net.

Green Score

EPA Green Score ( California LEV-III SULEV30 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
6
1
6
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
5
1
5
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

EPA Green Score ( Federal Tier 3 Bin 30 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
6
1
6
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
5
1
5
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

Crash-Test Ratings

2025 Toyota HIGHLANDER SUV FWD

Overall
Full StarFull StarFull StarFull StarFull Star
Front Crash Overall
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Driver
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Passenger
Full StarFull StarFull StarFull StarEmpty Star
Side Crash Overall
Full StarFull StarFull StarFull StarFull Star
Side Barrier Overall
Full StarFull StarFull StarFull StarFull Star
Side Barrier Driver
Full StarFull StarFull StarFull StarFull Star
Side Barrier Passenger
Full StarFull StarFull StarFull StarFull Star
Side Pole Driver
Full StarFull StarFull StarFull StarFull Star
Side Combined Front
Full StarFull StarFull StarFull StarFull Star
Side Combined Rear
Full StarFull StarFull StarFull StarFull Star
Rollover
Full StarFull StarFull StarFull StarEmpty Star

Awards

Award
Best Buy (2025 Model)
- Consumer Guide Automotive

Award
Best Value in America: SUV and Van Brand (2025 Model)
- Vincentric

Dealership Information

Current Inventory

There are currently no 2025 Toyota Highlander LE 4dr SUV for Sale in inventory

Disclaimer

*Pricing of vehicles on this web site may include options that may have been installed at the Dealership. Pricing may include current promotions, incentives, and/or bonus cash from Toyota Financial Services. Monthly payment calculator is an estimate and does not include tax, title, license. $490 doc fee not included. Please contact the Dealership for latest pricing and monthly payment. Published price subject to change without notice to correct errors or omissions or in the event of inventory fluctuations. Price good for 2 days only, please contact store by email or phone for details.

While every effort has been made to ensure display of accurate data, the vehicle listings within this web site may not reflect all accurate vehicle items. Accessories and color may vary. All Inventory listed is subject to prior sale. The vehicle photo displayed may be an example only. Vehicle Photos may not match exact vehicle. Please confirm vehicle price with Dealership. See Dealership for details.

Toyota Motor Sales, U.S.A., Inc. (TMS) is pleased to provide dealers the opportunity to convey the above information. When reviewing a Toyota dealer’s inventory, please note that all information, including but not limited to pricing and vehicle status, is provided by and is the sole responsibility of that dealer. As such, TMS is relying on the dealer to ensure the continued accuracy of the information provided. Any questions or concerns should be addressed with the applicable dealer. TMS disclaims all liability for any inaccuracies.

Testimonials

James Peoples
James Peoples
GOOGLE
2-6-2026
Full Star Full Star Full Star Full Star Full Star

I always have a great experience with Faulkner Toyota. They always accommodate my schedule. The work is done on time and within my budget. I was in this week for a scheduled oil change. I was very appreciative that the service team detailed my car and washed off all the salt. Much appreciated!

Kyla Julian
Kyla Julian
GOOGLE
2-6-2026
Full Star Full Star Full Star Full Star Full Star
Christina Milanes
Christina Milanes
GOOGLE
2-5-2026
Full Star Full Star Full Star Full Star Full Star

The overall experience was great. I had an amazing salesperson (soemoe maung)to help me through the whole process.

Shafie Muhamad
Shafie Muhamad
GOOGLE
2-3-2026
Full Star Full Star Full Star Full Star Full Star

Moe was great with me was in and out of the dealer ship in about 2 hours with paper and everything.

April Shetterly
April Shetterly
GOOGLE
2-1-2026
Full Star Full Star Full Star Full Star Full Star
Jon Brown
Jon Brown
GOOGLE
2-1-2026
Full Star Full Star Full Star Full Star Full Star

Bought a car

Linn Dietz
Linn Dietz
GOOGLE
2-1-2026
Full Star Full Star Full Star Full Star Full Star

Great buying experience. Fast and easy. Low pressure. Love my new car!

La
La
GOOGLE
1-21-2026
Full Star Full Star Full Star Full Star Full Star

First time there. Very pleasant and knowledgable customer service. I was very pleased.

Terry Kays
Terry Kays
GOOGLE
1-18-2026
Full Star Full Star Full Star Full Star Full Star
REX HERBERT
REX HERBERT
GOOGLE
1-16-2026
Full Star Full Star Full Star Full Star Full Star
Dawn Spurlin
Dawn Spurlin
GOOGLE
1-15-2026
Full Star Full Star Full Star Full Star Full Star

Fernando was so easy to work with. He made my purchase a pleasant experience. I love my Rav4!

Lisa Tate
Lisa Tate
GOOGLE
1-15-2026
Full Star Full Star Full Star Full Star Full Star

Frank Kaminski and Nial above and beyond words cannot express best experience and we love our truck. Best experience I ever had. I will never go to another dealership. So proud to have had such an amazing sales experience!!

H. Wu
H. Wu
GOOGLE
1-13-2026
Full Star Full Star Full Star Full Star Full Star

Great dealership, staff was very accommodating. We were able to find a car that was a great fit for us. Khina was very helpful in our car buying process!

Robert mermelstein
Robert mermelstein
GOOGLE
1-10-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) undefined (Original) Lee, always takes good care of me. He lets me know throughout the process how long it's going to take and what my costs are..

Gary Fink
Gary Fink
GOOGLE
1-10-2026
Full Star Full Star Full Star Full Star Full Star
Guru9N4B21
CARGURUS
1-9-2026
Full Star Full Star Full Star Full Star Full Star

From the initial contact to the time i drove off with the Grand Highlander the dealer was nothing but spectacular. Thanks to Marianne and Soemoe..

Gwen mcmullen
Gwen mcmullen
GOOGLE
1-5-2026
Full Star Full Star Full Star Full Star Full Star
Jordan Myers
Jordan Myers
GOOGLE
1-4-2026
Full Star Full Star Full Star Full Star Full Star
Garth Hess
Garth Hess
GOOGLE
1-3-2026
Full Star Full Star Full Star Full Star Full Star

Put our Pennsylvania located 2009 Toyota in for state inspection. Went smooth with the communication between the advisor, mechanic, and us making it easy to deal with.

Shirley DeMartino
Shirley DeMartino
GOOGLE
1-3-2026
Full Star Full Star Full Star Full Star Full Star
Ray Rosado
Ray Rosado
GOOGLE
1-3-2026
Full Star Full Star Full Star Full Star Full Star

First time dealing with Faulkner's Toyota. What can i say? First of all it was a flawless process's from start to finish. Saw the Grand Highlander early in the morning, made contact with the dealer, drove 21/2 hours and was out the door by 4:00pm. Thanks to Marianne (internet sales) and Soemoe (keep playing Benito) our guy at the dealership. Two profesionals. 🫡

George Robinson
George Robinson
GOOGLE
12-31-2025
Full Star Full Star Full Star Full Star Full Star

Purchase a used car that had problems mechanically, and Faulkner made things right by giving me another vehicle

Eric Doerfler
Eric Doerfler
GOOGLE
12-30-2025
Full Star Full Star Full Star Full Star Full Star

Reasonably priced and comfortable waiting area where I can work with free wifi.

Richard Smith
Richard Smith
GOOGLE
12-28-2025
Full Star Full Star Full Star Full Star Full Star

The team( particularlyTyler) was very friendly and professional. Tyler listened intently to our needs and responded promptly to any requests made.

Phil Steward
Phil Steward
GOOGLE
12-20-2025
Full Star Full Star Full Star Full Star Full Star

We had an amazing experience at Faulkner Toyota. Nihal was knowledgeable, courteous, and efficient. The whole experience was no-nonsense. He was committed to helping us find what WE wanted. He was very responsive to our messages. We left with the perfect vehicle for us!

Desiree Nichols
Desiree Nichols
GOOGLE
12-19-2025
Full Star Full Star Full Star Full Star Full Star

I recently bought a Toyota Corolla Cross here, and had a excellent experience! Nihal was our salesperson. He was knowledgeable and extremely kind and helpful. Not pushy at all! This is the 5th car I've purchased in my lifetime, and it was BY FAR the best experience!!

Morgan Van Valkenburgh
Morgan Van Valkenburgh
GOOGLE
12-14-2025
Full Star Full Star Full Star Full Star Full Star

I have had positive experiences with both the service department as well as the sales department. This places also comes highly recommended from others I know. If you're on the fence, scouring reviews -- take this as a sign you should come here

Sharon Fager
Sharon Fager
GOOGLE
12-11-2025
Full Star Full Star Full Star Full Star Full Star

I had an outstanding experience working with Umar at Faulkner Toyota. He was extremely polite, professional, and I did not feel pressured at any point to be sold on a car. He took the time to understand exactly what I was looking for and made the entire process smooth, stress-free, and even enjoyable. He genuinely looked out for my best interests and made sure I felt confident and comfortable with my decision. I’m truly grateful for the exceptional experience he provided. Five stars all the way! This is my 4th car I purchased at Faulkner. Each car a different make, at the individual Faulkner dealership. It’s Faulkner forever for me! Absolutely loving my new RAV!

Terry Martin
Terry Martin
GOOGLE
12-9-2025
Full Star Full Star Full Star Full Star Full Star

The service department at Faulkner is always on top of things! Prompt service and very good with estimates .

sekh parvez
sekh parvez
GOOGLE
12-7-2025
Full Star Full Star Full Star Full Star Full Star

Personally loved the atmosphere in Faulkner Toyota. It was very smooth process to ordering the vehicle and to getting the car out the door.

John Rowe
John Rowe
GOOGLE
12-4-2025
Full Star Full Star Full Star Full Star Full Star
H T
H T
GOOGLE
11-26-2025
Full Star Full Star Full Star Full Star Full Star

All. I need the dealership for is inspections and oil changes. I do all my own work. I love in walking distance of Mavis yet drive 20+min to come here. Everyome here has been nothing but fantastic deal with. Randy service writer is great also. Keep. Up the amazing work.

Andrew Anderson
Andrew Anderson
GOOGLE
11-23-2025
Full Star Full Star Full Star Full Star Full Star

Service department is excellent. Our advisor, Ryan England, was super helpful as we dealt with a stressful vehicle situation. The other guys were also friendly and helpful, unfortunately I didn’t get their names. Thanks Ryan and team!

Jacqueline L
Jacqueline L
GOOGLE
11-19-2025
Full Star Full Star Full Star Full Star Full Star

This company is all about the customer and, thus, customer service which is rarely experienced today. Management and staff are equal in their approach to each other as well as the customer with the customer’s satisfaction as their primary focus. This extends from initial purchase through service and questions afterwards. They offer premium products with premium service with a personal approach. Rare in today’s market. Having been with a competitor for almost 20 years and now with Faulkner, no comparison. Totally happy and you will be too!

Jennifer Siegert
Jennifer Siegert
GOOGLE
11-15-2025
Full Star Full Star Full Star Full Star Full Star

Purchased two new cars from Faulkner Toyota Harrisburg in the past six months, both times working with Nihal Andrews as our sales associate. My husband & I both appreciated how easy he was to work with: friendly, down-to-earth, helpful, and not the least bit pushy. We had specific things we wanted for both cars & Nihal quickly researched their current & incoming stock to find the options that got us as close as possible to our "perfect" car, within the shortest timeframe. Once we had made a decision, Nihal went above & beyond to make the final transaction for both cars as fast, painless, and smooth as you could ever hope for. We have been extremely satisfied with the *entire team* at Faulkner Toyota Harrisburg. Not only do they offer a great sales experience, but this dealership also consistently has the largest & most varied inventory in the area. Highly recommend!

Brian Gay
Brian Gay
GOOGLE
11-15-2025
Full Star Full Star Full Star Full Star Full Star

We did not end up purchasing a car from this dealership but the salesperson we worked with, Thao, was really great to work with and I would gladly buy a car from her in the future. Highly recommend working with her if you’re in the market for a Toyota.

Don Bell
Don Bell
GOOGLE
11-14-2025
Full Star Full Star Full Star Full Star Full Star

Excellent staff all the way around!

Liyah Harris
Liyah Harris
GOOGLE
2-3-2026
Full Star Full Star Full Star Full Star Empty Star

Had a very good experience with the dealership. I called to see if the car I wanted was available and I was able to reserve it for pickup the same day. When I arrived the vehicle was all ready to go, I just needed to sign the paperwork. Nihal was great, very knowledgeable, and provided a thorough walkthrough of the vehicle. He answered all my questions before and after purchasing the car.

Sabrina williams
Sabrina williams
GOOGLE
1-12-2026
Full Star Full Star Full Star Full Star Empty Star

Just purchased a used 2023 Camry, I’m happy with the vehicle and honesty at the dealership. However, the negative was this dealer offered me less than other dealerships for my trade and wouldn’t budge on any pricing. The vehicle in particular I bought was a previous rental car meaning they were in good profits on the deal, they could’ve easily budged on the price if they were gonna undercut my trade. Khina was my sales woman and she was fantastic the entire time, and the wonderful lady in finance deserves a thank you as well. As long as I’m in the positive on my trade, I’ll return here for my next vehicle!

Pablo C.
Pablo C.
GOOGLE
1-8-2026
Full Star Full Star Full Star Empty Star Empty Star

(Translated by Google) undefined (Original) "AI" assistant was not helpful and delayed communications.

Mark Eckhart
Mark Eckhart
GOOGLE
2-6-2026
Full Star Full Star Empty Star Empty Star Empty Star

This is my first vehicle purchase from Faulkner Toyota. I have previously dealt with Rahal. This was my first service on a 2025 4Runner Platinum. It consisted of tire rotation, fluid checks and a multi point inspection. Pretty straightforward. My appointment was at 9:15 am. I was there at 9 am. The service was completed at 11:15……yep 2 hours. In addition to the time involved….unlike Rahal, the vehicle was not washed. This review is no reflection on the service provided. For what was preformed, 2 hours are not acceptable. I will also say this is based upon this singular experience and may not necessarily be the norm for Faulkner Toyota.

Tony Tressler
Tony Tressler
GOOGLE
12-5-2025
Full Star Full Star Empty Star Empty Star Empty Star

We did most of our stuff online/phone. Got there. The salesman Fernando...simply, no. We're not from the area, went on a test drive. Waiting for him to take us around the giant circle most test drives are. We had to wait because personal phone call(s) were apparently more important than the client(didn't seem like an emergency). Finally got to the finance part where they give you the story(to sell you warranty etc., i get it...) But he was cool and personable. I'm only giving 2 stars because of the price. Other than that, I'd avoid. Let me tell you why. We purchased a 2026 Grand Highlander with trade at a good price. Cool. Awesome. So the car we bought was "new" but had 300 miles on it. Apparently management is allowed to just drive new cars around...put child seat indentations on the pass side rear seat(not 3rd row), a giant gouge/scuff on the top of the center console and both side mirrors looked like someone wiped the glass off with diamond. swirls upon swirls. ok. They offer us "we owe" repairs...on a new car, mind you. "you'll have to drive back down here" 200 miles round trip. So drove down there for a 9:15. They never opened the doors to the car till after 10(the app tells me when they're opened). So I waited. I'm already anticipating a line of crap because that's all dealerships do at some point. Car gets done(there was also an SRS airbag and secondary braking faults that told me to contact the dealer about and they cleared these faults and said they couldn't get it to show up, I'm sure it'll come back on after cold start). The guy at the service counter claimed nobody could see the gouge. This dealer stands by "to be sure". I'll be sure to go somewhere else.

Ariana Silva
Ariana Silva
GOOGLE
2-6-2026
Full Star Empty Star Empty Star Empty Star Empty Star

As a first time buyer I would be extremely CAUTIOUS. I bought my first car and I would never recommend to friends or family. I would sadly stray anyone I care about away from this company. Terrible business and I had issue after issue with this place.

Kai Wilder
Kai Wilder
GOOGLE
1-15-2026
Full Star Empty Star Empty Star Empty Star Empty Star
Bobitz
Bobitz
GOOGLE
1-6-2026
Full Star Empty Star Empty Star Empty Star Empty Star

Brand new vehicle purchased at Faulkner in 9/2025. The vehicle has been in for service twice since and the problem still has not been fixed! Would not recommend!

Mohammed Alshammari
Mohammed Alshammari
GOOGLE
12-11-2025
Full Star Empty Star Empty Star Empty Star Empty Star

Salesperson was lazy, they post different prices on different websites and wont honor the prices posted. Price manipulation, definitely reporting to the dealer board

NY
NY
GOOGLE
12-6-2025
Full Star Empty Star Empty Star Empty Star Empty Star

They're good and responsive up until the point you drive the car off the lost. After that, don't expect a decent experience.

Alexa L.
APPLE
11-28-2025
Full Star Empty Star Empty Star Empty Star Empty Star
Alexaizlopez
Alexaizlopez
GOOGLE
11-28-2025
Full Star Empty Star Empty Star Empty Star Empty Star

Came here Wednesday at 2pm for service. After being told to leave my car in the garage I was standing at the desk for 7 mins. 3 employees didn’t say a word to me. I asked who was in charge of service and then finally one spoke asking if I had an appointment. I said no but just here for an oil change. He told me they have 70 appointments ahead and I’d have to come in another day… There were no cars coming and there were no cars so 70?! I’m like for an oil change? When you guys close at 7? Whatever made an appointment came in and again the employees are super nonchalant no customer service etiquette just standing there. Finally get checked in. After 2 hours get approached by the guy saying I’ll come and get you in a bit your car seems to be done. I get a text saying my car is all done. 30 mins go by and nobody comes to get me. I take it upon myself to just go up there. I’m standing there and my car isn’t ready. They don’t know where they left my keys… They are scrambling around looking for my keys… Finally the cashier had my keys hidden somewhere… They just hand it to me and my car is out on the lot. I’m like you guys aren’t going to bring my car around? “No” When they had brought another lady’s car around for her…. The customer service is terrible. The dealerships on the west coast are so much nicer. Mind you I’m in a 2025 vehicle and they are over here losing my keys… Yeah all the other reviews saying the service department was bad were CORRECT

Brooke Show
Brooke Show
GOOGLE
11-20-2025
Full Star Empty Star Empty Star Empty Star Empty Star

I have been buying my cars from Faulkner for 11 years. I typically buy from Faulkner Honda and I wish I would’ve stuck with that. The experiences across the board at Faulkner are unfortunately, not similar. I very much regret buying with Faulkner Toyota, as the service department is a NIGHTMARE and the whole experience is nothing even remotely close to what I am used to when purchasing with Faulkner Honda. Don’t do it. The service department at Faulkner Toyota won’t even take the time to look up your warranty status before trying to charge you for multiple services that should’ve been covered. TERRIBLE. What a disappointment and shame to spend thousands of dollars with a business for such poor service in return. Don’t let those 4.6 stars fool you folks! They are no doubt just riding the coattails of the other Faulkner locations.

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